Return & Refund Policy

Thank you for shopping with Super Shopping Promo Deal. We work hard to make sure you’re happy with your purchase. If you are not entirely happy with your order, we are here to help.

Please read our Return & Refund Policy carefully. By purchasing from our website, you agree to the terms outlined below.

1. Returns

We accept returns for eligible items under the following conditions:

  • Eligibility: Items must be returned within [30] days from the date of purchase. After [30] days, we are unable to offer a refund or exchange.
  • Condition of Items: To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. Items that are damaged, opened, or used are not eligible for return.
  • Non-returnable Items: Some items are not eligible for return or exchange due to hygiene or safety reasons, such as [list of non-returnable items, e.g., personalized products, downloadable content, etc.].
  • Proof of Purchase: A receipt or proof of purchase is required to process a return. Please keep a copy of your order confirmation email or order number for reference.

2. Refunds

  • Refund Process: Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed to your original payment method within [5-10] business days.
    • Please note that it may take additional time for your bank or payment provider to process the refund and reflect it in your account.
  • Refunds for Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Partial Refunds: In some cases, only a partial refund may be granted if the returned item is not in its original condition, damaged, or missing parts for reasons not due to our error.

3. Exchanges

If you received a defective, damaged, or incorrect item, you can request an exchange for the same product or a similar one (if available). To request an exchange:

  • Contact us within [7] days of receiving the item.
  • Provide your order number, a description of the issue, and photos of the defective or damaged product (if applicable).
  • We will review your request and, if approved, arrange for the exchange.

4. How to Return an Item

To initiate a return or exchange:

  1. Contact Us: Email us at [Insert Contact Email] or call us at [Insert Phone Number] to request a return or exchange.
  2. Return Authorization: We will provide you with a return authorization and instructions on how to return the item.
  3. Return Shipping: Pack the item securely in its original packaging. You will be responsible for the return shipping costs unless the return is due to our error (e.g., damaged or incorrect item).
  4. Shipping Address: Send the return item to the address provided in the return instructions.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact Us Immediately: Please notify us within [7] days of receiving your order so we can assist you with a replacement or refund.
  • Provide Evidence: Include photographs of the damaged item and its packaging (if applicable) in your communication with us.

6. Sale and Clearance Items

Sale or clearance items are final sale and cannot be returned or refunded unless they are defective or damaged.

7. Exchanges for Sale Items

Exchanges for sale items are accepted, but only for items of equal or lesser value. Please note that sale items may have limited availability, so exchanges may not always be possible.

8. Cancellations

  • Order Cancellation: If you wish to cancel your order, please contact us within [24] hours of placing the order. Once your order has been shipped, it cannot be canceled.
  • Refund after Cancellation: If you successfully cancel your order before shipment, we will issue a full refund to your original payment method.

9. Shipping Costs for Returns

  • Return Shipping Fees: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Exchanges: We will cover the shipping costs for exchanges of damaged or incorrect items.

10. Contact Us

If you have any questions or concerns regarding your return or refund, please contact us:

Email: contact@supershoppingpromodeal.com
Phone: +01 (863) 701-0757
Address: 6000 Florida Ave S, Lakeland, FL 33813, USA